Privacy Policy

Introduction

RGT Software ("RGT Software", "we", "our", or "us") develops and publishes software applications for mobile devices, tablets, televisions, desktop computers, and web platforms.

This Privacy Policy explains how we collect, use, store, and protect information when you use any application, website, or service provided by RGT Software.

This Privacy Policy applies to all current and future applications published by RGT Software unless a specific application provides its own separate privacy policy.

By using our applications or services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

For the purposes of UK GDPR and EU GDPR, the data controller is RGT Software, United Kingdom. Email: support@RGTSoftware.com.

Information We Collect

The information collected depends on the specific application you use.

Information You Provide

• Name
• Email address
• Account details
• Support requests
• Feedback
• User-generated content
• Photos, documents, files, or other content uploaded to an app

Information Collected Automatically

• Device type
• Operating system version
• App version
• Crash reports
• Diagnostic information
• Anonymous usage information
• IP address
• Approximate location derived from IP address

Information From Third Parties

Where applicable, we may receive information from Apple, Google, Microsoft, cloud service providers, authentication providers, and payment processors. We do not receive your full payment card details from App Store, Play Store, or other marketplace purchases.

How We Use Information

• Provide application functionality
• Synchronize user data
• Improve performance and reliability
• Diagnose technical issues
• Respond to support requests
• Prevent fraud and abuse
• Comply with legal obligations
• Provide requested services

We do not sell personal information.

Legal Basis for Processing

Where required by law, we process personal information on one or more of the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, and user consent.

Analytics

Some applications may use analytics services to understand app performance and improve user experience. Analytics data may include device information, session information, feature usage, crash information, and performance metrics. Where required by law, analytics processing will only occur with appropriate consent.

Advertising

Some applications may display advertisements. Where advertising is used, advertising partners may collect information as described in their own privacy policies. RGT Software does not knowingly permit advertising networks to collect data from children.

Cloud Storage and Synchronization

Certain applications may store user data in cloud services, including Apple iCloud, CloudKit, and other cloud service providers. Data stored in cloud services may be processed on servers located outside your country of residence. Appropriate safeguards are used where required by applicable law.

Purchases and Subscriptions

Payments are processed by the relevant app marketplace, including the Apple App Store and Google Play Store. RGT Software does not receive or store your payment card information. Purchase verification information may be processed to enable purchased features, subscriptions, and premium functionality.

Data Sharing

We may share information with cloud hosting providers, analytics providers, customer support providers, and legal authorities where required by law. Information is only shared where necessary for providing services, complying with legal obligations, or protecting legitimate interests.

We do not sell, rent, or trade personal information.

International Transfers

Because our services may be used worldwide, information may be transferred and processed in countries outside the United Kingdom, European Economic Area, or your country of residence. Where required, appropriate safeguards are implemented, including Standard Contractual Clauses, adequacy decisions, and equivalent lawful transfer mechanisms.

Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable legal requirements.

Security

We use reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, and destruction. However, no internet-based service can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

UK GDPR and EU GDPR Rights

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

California Privacy Rights

• Know what personal information is collected
• Request deletion of personal information
• Request correction of personal information
• Limit certain uses of sensitive personal information

RGT Software does not sell personal information.

Children's Privacy

Our applications are not directed toward children under the age of 13 unless explicitly stated otherwise. We do not knowingly collect personal information from children without appropriate consent where required by applicable law. If you believe a child has provided personal information, please contact us using the details below.

Data Deletion Requests

You may request deletion of your personal information by contacting support@RGTSoftware.com or by visiting Delete Data. We will respond within the timeframe required by applicable law. Certain information may be retained where required for legal, security, accounting, fraud prevention, or regulatory purposes.

Third-Party Services

Applications may link to or integrate with third-party services. Examples may include Apple, Google, Microsoft, Cloudflare, Stripe, RevenueCat, Firebase, and OpenAI. These third parties maintain their own privacy policies and practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be published on our website with a revised "Last Updated" date. Material changes may also be communicated through our applications where appropriate.

Contact Us

For privacy-related questions, support requests, data access requests, or data deletion requests, email support@RGTSoftware.com.

RGT Software
United Kingdom

App-Specific Information

Some RGT Software applications may provide additional privacy disclosures relating to specific features, integrations, or data processing activities. Where an app-specific disclosure conflicts with this Privacy Policy, the app-specific disclosure will take precedence for that application.

• SnagBoard Privacy Policy